Help
Questions & answers
The things people ask us most.
Is a higher-watt charger safe for my phone?
Yes. USB-C Power Delivery chargers negotiate with each device and only supply what it asks for.
What does GaN mean?
Gallium nitride — a material that lets chargers be smaller and run cooler than older silicon chargers.
Which cable do I need for my laptop?
Most small laptops need 45–65 W, so a 60 W or 100 W cable works. For 100 W and above, use a 240 W rated cable.
Do the chargers have EU plugs?
Yes. Every mains charger and adapter comes with a standard EU plug.
How long does delivery take?
Orders ship within 1–3 working days and usually arrive 2–5 working days later, free across the EU.
What is your returns policy?
Return unused items within 30 days for a full refund. Faulty items are covered by the two-year EU guarantee.
How do I pay?
By Visa or Mastercard at checkout through our payment provider; we never see your card details.